CUSTOMER SERVICE

DELIVERY METHODS

You may choose between Standard and Express delivery:
see here below delivery costs and times:

- Standard Delivery - Delivery within 4-7 business days - £ 10.00
- Express Delivery - Delivery within 2-4 business days - £ 16.00

Please remember that delivery times are calculated considering only working days (Saturdays, Sundays and holidays excluded).

DELIVERY TERMS

Delivery of the Products purchased on the Site is carried out in all the States indicated in the above article 1.7 at the delivery address indicated by the User in the order form. However, delivery can only be undertaken within the borders of the State associated with the "Country" in which the User is surfing at the time in which he/she begins the purchase procedure by clicking on "Add to basket" ("Country of Purchase") (e.g.: if the User, when beginning the purchase procedure of the product x and clicking on "Add to Basket", is surfing in the "Country" Italy, the delivery of the product can only be undertaken in Italy).

The User is therefore obliged to insert in the order form a delivery address which is located within the borders of the State associated with the Country of Purchase. Orders that contain the indication of a delivery address outside these borders shall be cancelled pursuant to and in accordance with article 1456 of the Italian Civil code and the Total Sum Due shall be refunded, if already paid, using the procedures and within the terms indicated in the previous article 5.4, if compatible.

Delivery cannot be made to the Channel Islands nor at P.O. Boxes or poste restante. If the delivery address is a P. O. box, or located in one of the aforementioned places, THE LUXER shall rescind the contract pursuant to and in accordance with article 1456 of the Italian Civil code and refund the Total Sum Due, if already paid, using the procedures and within the terms indicated in the previous article 5.4.

WHERE WE DELIVER

THE LUXER is active in Italy, Austria, Belgium, France, Germany, Holland, United Kingdom and Spain. Deliveries will be made only in the Country of origin of the order. Orders placed from the site of a Country other than the origin, or to an address not accepted by our courier (PO box) will be automatically canceled.

TRACK YOUR ORDER

At the time of your order we will send you a shipping confirmation e-mail with a link that will allow you to follow the progress of your delivery.

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