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Valentine's Day express delivery guaranteed for orders placed within February 6, 12 P.M.

CUSTOMER SERVICE

FAQs

How may I contact THE LUXER?
You may contact THELUXER.COM Customer Service by calling our tool free number: 855-216-3660 One of our customer assistants will respond to all your requests and will be glad to help you navigate and discover our Store, to advise you on purchases, give you all the information on orders and deliveries or for any other needs. You may also contact us by e-mail at any time through the request form in the Contact Us section.

How do I buy a product on THE LUXER?
You may place an order by following the next few steps:

  • Choose the products you want and add them to the shopping bag
  • Register, log in or access as guest by entering your details
  • Fill in the delivery information: recipient's name, place of delivery and delivery method
  • Enter payment information
  • Confirm and proceed with the order
Alternatively, you can also place an order by phone, please contact our Customer Service at 855-216-3660 and our customer assistants will be at your disposal to advise you and help you with your choices.

Can I cancel my order?
Orders may be canceled only in the event that they have not yet been assigned to the courier for delivery. Otherwise, you may proceed with the "Exchange and Return" policy.

Can I change the shipping address?
It is not possible to modify the shipping address once the order has been confirmed. Make sure you provide the correct delivery address when ordering.

In which countries do you deliver?
THE LUXER is active in Italy, Austria, Belgium, France, Germany, England and Spain. Deliveries will be made only in the country of origin of the order. Orders placed from the site of a country for which you have selected a foreign destination or to an address not accepted by our courier (PO box) will be automatically canceled.

I have not found the answer to my question?
Please do not hesitate to contact THE LUXER Client Service. Our specialists are available to help you navigate and discover our store or any other needs or questions you may have Monday to Friday from 9am to 7pm EST, excluding holidays.

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